Our Research Methods



client buzz:

“I am very pleased with their ability to complete labor intensive research in a manner that fits our organizational goals and deadlines.”

Jeffrey Janes
Director of Marketing

Horizon Medical Center

Customer Experience Research

Customers in healthcare come in many shapes and sizes – physicians, HR benefits managers, hospital executives, and of course, consumers.

Whomever your customer may be, Catalyst reveals how they feel about your brand and how loyal that they are likely to be.  Our survey process helps peel back the onion to expose key issues while our reporting makes the results clear.  Our recommendations pinpoint what you need to do to retain profitable customers – and attract new ones!

Surveys can be done one time, quarterly, annually, or as an ongoing tracking program.

View Case Study

Solution & Pricing
Focus: Customized Customer Feedback Program to obtain ongoing, actionable feedback from patients and physicians
Approach: Attractive self-mailer cards given to patients; short email and fax surveys sent to referring physicians
Respondent: Patients and referring physicians
Deliverables: Monthly and quarterly reports, for each center, region, and company as a whole
Pricing: Approx. $5,500/month for full program

Published prices are based on specs and sample shown above. All expected fees are included. Travel will be billed separately, at cost. Or save money by asking Catalyst to present your Executive Briefing via WebEx. Pricing subject to change, without notice.

Customization is available. Please contact us for pricing.

Need more info? Contact us now!

Want a Custom Solution? Get a QuickQuote

View Case Study

Solution & Pricing
Focus: How loyal are your health plan members?
Approach: Telephone Survey
Respondent: Existing Members
Deliverables: Report identifying key drivers of decision to join and decision to stay, by market and in the aggregate
Pricing: n=600 $18,000

n=1200 $32,000
  n=2400 $60,000

Calculate Margin of Error

Published prices are based on specs and sample shown above. All expected fees are included. Travel will be billed separately, at cost. Or save money by asking Catalyst to present your Executive Briefing via WebEx.  Pricing subject to change, without notice.

Customization is available. Please contact us for pricing.

Need more info? Contact us now!

Custom Solution? Get a QUICKQUOTE

View Case Study

Solution & Pricing
Focus: B2B Client Satisfaction Survey - When your customer is a hospital
Approach: M³ - MultiMode Methodology (online survey followed by telephone survey)
Respondent: Hospital CFOs, CIOs, CNOs, and Business Office Directors
Deliverables: Report showing aggregate results, compared over time, results by hospital system, and results by position (CIO vs. CFO, eg)
Pricing: $25,000/year (n=100 responses/quarter)

Published prices are based on specs and sample shown above. All expected fees are included. Travel will be billed separately, at cost. Or save money by asking Catalyst to present your Executive Briefing via WebEx.  Pricing subject to change, without notice.

Customization is available. Please contact us for pricing.

Need more info? Contact us now!

Want a Custom Solution? Get a QuickQuote