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	<title>For The Record</title>
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		<title>HEALTHCARE COSTS, TRANSPARENCY AND FEELING VINDICATED</title>
		<link>/learning-center/for-the-record/2010/08/17/healthcare-costs-transparency-and-feeling-vindicated/</link>
		<comments>/learning-center/for-the-record/2010/08/17/healthcare-costs-transparency-and-feeling-vindicated/#comments</comments>
		<pubDate>Tue, 17 Aug 2010 21:17:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Rising Healthcare Costs]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=59</guid>
		<description><![CDATA[Today, it is my pleasure to welcome Christopher Parks, Founder and Chief Executive Officer of change:healthcare]]></description>
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		<title>What do ATMs and HSAs have in Common?</title>
		<link>/learning-center/for-the-record/2010/05/25/what-do-atms-and-hsas-have-in-common/</link>
		<comments>/learning-center/for-the-record/2010/05/25/what-do-atms-and-hsas-have-in-common/#comments</comments>
		<pubDate>Tue, 25 May 2010 15:01:19 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=56</guid>
		<description><![CDATA[Forty-three years ago, in 1967, a Scottish fellow named John Shepherd-Barron invented the ATM]]></description>
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		<title>Preparing Your Organization to Compete on Quality</title>
		<link>/learning-center/for-the-record/2010/03/30/preparing-your-organization-to-compete-on-quality/</link>
		<comments>/learning-center/for-the-record/2010/03/30/preparing-your-organization-to-compete-on-quality/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 14:19:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=50</guid>
		<description><![CDATA[Our mission is to deliver the best insights to help you grow and prosper in our rapidly-changing world of healthcare. ]]></description>
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		<title>Satisfaction is No Guarantee</title>
		<link>/learning-center/for-the-record/2010/02/25/satisfaction-is-no-guarantee/</link>
		<comments>/learning-center/for-the-record/2010/02/25/satisfaction-is-no-guarantee/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 14:05:18 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=46</guid>
		<description><![CDATA[I’m convinced that to truly improve the customer experience]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Patient Experience – Seriously?!</title>
		<link>/learning-center/for-the-record/2010/02/04/patient-experience-%e2%80%93-seriously/</link>
		<comments>/learning-center/for-the-record/2010/02/04/patient-experience-%e2%80%93-seriously/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 20:01:02 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=36</guid>
		<description><![CDATA[Are senior health executives really committed to creating better patient experiences]]></description>
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		<title>A Time to Over Serve!</title>
		<link>/learning-center/for-the-record/2009/05/05/a-time-to-over-serve/</link>
		<comments>/learning-center/for-the-record/2009/05/05/a-time-to-over-serve/#comments</comments>
		<pubDate>Tue, 05 May 2009 18:27:15 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=34</guid>
		<description><![CDATA[Is your organization going through some kind of major change?  If so, what are the ramifications for your CUSTOMERS?
]]></description>
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		<title>A Failing Grade in &#8220;Patient Experience&#8221;</title>
		<link>/learning-center/for-the-record/2009/03/31/a-failing-grade-in-patient-experience/</link>
		<comments>/learning-center/for-the-record/2009/03/31/a-failing-grade-in-patient-experience/#comments</comments>
		<pubDate>Tue, 31 Mar 2009 13:26:33 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=32</guid>
		<description><![CDATA[Over the past two months, I've had the "privilege" of being a consumer of healthcare services, and let's just say I'm underwhelmed.]]></description>
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		<title>The Power of the Checklist</title>
		<link>/learning-center/for-the-record/2009/01/30/the-power-of-the-checklist/</link>
		<comments>/learning-center/for-the-record/2009/01/30/the-power-of-the-checklist/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 18:39:37 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=30</guid>
		<description><![CDATA[There's strong evidence that having a checklist makes a difference in healthcare...]]></description>
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		<title>It’s Time for America’s Diet!</title>
		<link>/learning-center/for-the-record/2008/12/12/it%e2%80%99s-time-for-america%e2%80%99s-diet/</link>
		<comments>/learning-center/for-the-record/2008/12/12/it%e2%80%99s-time-for-america%e2%80%99s-diet/#comments</comments>
		<pubDate>Fri, 12 Dec 2008 16:37:23 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=27</guid>
		<description><![CDATA[After years of “excess” consumption fueled by too much credit and never-ending rationalizations, we’ve finally hit the wall.]]></description>
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		<title>Brand Building &#8211; in Reverse</title>
		<link>/learning-center/for-the-record/2008/11/18/brand-building-in-reverse/</link>
		<comments>/learning-center/for-the-record/2008/11/18/brand-building-in-reverse/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 17:44:28 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">/learning-center/for-the-record/?p=24</guid>
		<description><![CDATA[Are your customers having experiences that enhance their perception of your brand, or is the opposite occurring?]]></description>
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