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	<title>CustomerEXP / Healthcare Experience / Catalyst Healthcare Research &#187; Uncategorized</title>
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		<title>Hoping I have a &#8216;home&#8217; when the time comes</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/12/16/hoping-i-have-a-home-when-the-time-comes/</link>
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		<pubDate>Fri, 16 Dec 2011 13:34:45 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=459</guid>
		<description><![CDATA[Ever since I first heard the phrase 'medical home,' I have been entranced with the concept.]]></description>
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		<title>Doctors Can Be Right &#8211; And Still Be Wrong, If They Don&#8217;t Consider The Patient&#8217;s Experience.</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/30/doctors-can-be-right-and-still-be-wrong-if-they-dont-consider-the-patients-experience/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/30/doctors-can-be-right-and-still-be-wrong-if-they-dont-consider-the-patients-experience/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 15:25:12 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=445</guid>
		<description><![CDATA[I haven't had much personal experience as a patient lately (Knock on wood!), but I have spoken several times to a friend whose 85-year-old father has been in and out of hospitals a lot in the past four months. Recently, her father has been making a very slow recovery after another seven-day hospital stay followed by a 14-day nursing home stay.]]></description>
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		<title>Moving from Treating Illness to Promoting Wellness: Why the Healthcare System Must &#8220;Get Real&#8221; to Get Results</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/16/moving-from-treating-illness-to-promoting-wellness-why-the-healthcare-system-must-get-real-to-get-results/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/16/moving-from-treating-illness-to-promoting-wellness-why-the-healthcare-system-must-get-real-to-get-results/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 12:35:31 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=427</guid>
		<description><![CDATA[A lot of my reading lately is taking me back to the theme of how the healthcare system needs to move out of hospitals, doctors' offices and insurance company headquarters and into the community if it's going to make a real dent in society's biggest health problems.]]></description>
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		<title>How America Denies Its Obesity &#8211; and Why Some Doctors Aren&#8217;t Calling Us Out on It</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/04/how-america-denies-its-obesity-and-why-some-doctors-arent-calling-us-out-on-it/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/11/04/how-america-denies-its-obesity-and-why-some-doctors-arent-calling-us-out-on-it/#comments</comments>
		<pubDate>Sat, 05 Nov 2011 00:44:45 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=404</guid>
		<description><![CDATA[In a recent National Public Radio blog post, 'Workplaces Feel the Impact of Obesity,' author Jennifer Ludden writes that obesity costs U.S. employers $73 billion a year. On top of that, they are having to use pickup trucks as company 'cars' to accommodate plus-size drivers, replace toilets when wall-mounted ones collapse and spend big money on big office chairs. A spokesman from chair manufacturer ErgoGenesis told Ludden that sales of their 'bariatric' chair, for workers up to 600 pounds, are brisk. ]]></description>
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		<title>The Hospital Experience &#8211; From the Patient&#8217;s Point of View</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/08/22/the-hospital-experience-%e2%80%93-from-the-patient%e2%80%99s-point-of-view/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/08/22/the-hospital-experience-%e2%80%93-from-the-patient%e2%80%99s-point-of-view/#comments</comments>
		<pubDate>Mon, 22 Aug 2011 21:28:37 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=253</guid>
		<description><![CDATA[...96% of people suffer from "clinicophobia," fear of hospitals, providers and the healthcare system.]]></description>
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		<title>Americans look to health plans for advice on slimming down. But will they heed it?</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/05/27/americans-look-to-health-plans-for-advice-on-slimming-down-but-will-they-heed-it/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/05/27/americans-look-to-health-plans-for-advice-on-slimming-down-but-will-they-heed-it/#comments</comments>
		<pubDate>Fri, 27 May 2011 18:49:07 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=201</guid>
		<description><![CDATA[Dan PrinceHealth plans may have a significant opportunity to improve customer experience and the health of their members at the same time. In a national survey we conducted recently, one in four of the people we questioned said they expect their health plan to provide information online or via a mobile app &#8212; something health [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What do ATMs and HSAs have in Common?</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/05/25/what-do-atms-and-hsas-have-in-common/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/05/25/what-do-atms-and-hsas-have-in-common/#comments</comments>
		<pubDate>Tue, 25 May 2010 15:01:19 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/customerexp/?p=56</guid>
		<description><![CDATA[Forty-three years ago, in 1967, a Scottish fellow named John Shepherd-Barron invented the ATM]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Preparing Your Organization to Compete on Quality</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/03/30/preparing-your-organization-to-compete-on-quality/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/03/30/preparing-your-organization-to-compete-on-quality/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 14:19:05 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/customerexp/?p=50</guid>
		<description><![CDATA[Our mission is to deliver the best insights to help you grow and prosper in our rapidly-changing world of healthcare. ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>The Power of the Checklist</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/01/30/the-power-of-the-checklist/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/01/30/the-power-of-the-checklist/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 18:39:37 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/customerexp/?p=30</guid>
		<description><![CDATA[There's strong evidence that having a checklist makes a difference in healthcare...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>It’s Time for America’s Diet!</title>
		<link>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2008/12/12/it%e2%80%99s-time-for-america%e2%80%99s-diet/</link>
		<comments>http://www.catalysthealthcareresearch.com/learning-center/customerexp/2008/12/12/it%e2%80%99s-time-for-america%e2%80%99s-diet/#comments</comments>
		<pubDate>Fri, 12 Dec 2008 16:37:23 +0000</pubDate>
		<dc:creator>Dan Prince</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">/learning-center/customerexp/?p=27</guid>
		<description><![CDATA[After years of “excess” consumption fueled by too much credit and never-ending rationalizations, we’ve finally hit the wall.]]></description>
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