CustomerEXP / Healthcare Experience / Catalyst Healthcare Research » Customer Service http://www.catalysthealthcareresearch.com/learning-center/customerexp Wed, 25 Jan 2012 19:17:46 +0000 en hourly 1 http://wordpress.org/?v=3.1.2 2014 changes will make our poor health literacy an even bigger problem – especially for health plans http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/10/28/2014-changes-will-make-our-poor-health-literacy-an-even-bigger-problem-especially-for-health-plans/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/10/28/2014-changes-will-make-our-poor-health-literacy-an-even-bigger-problem-especially-for-health-plans/#comments Fri, 28 Oct 2011 23:59:48 +0000 Mary http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=396 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/10/28/2014-changes-will-make-our-poor-health-literacy-an-even-bigger-problem-especially-for-health-plans/feed/ 1 Miles to go on customer experience of buying individual health insurance http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/20/miles-to-go-on-customer-experience-of-buying-individual-health-insurance/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/20/miles-to-go-on-customer-experience-of-buying-individual-health-insurance/#comments Mon, 20 Jun 2011 19:42:49 +0000 Mary http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=217 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/20/miles-to-go-on-customer-experience-of-buying-individual-health-insurance/feed/ 0 The role of a Chief Experience Officer http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/10/the-role-of-a-chief-experience-officer/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/10/the-role-of-a-chief-experience-officer/#comments Fri, 10 Jun 2011 18:41:51 +0000 Mary http://www.catalysthealthcareresearch.com/learning-center/customerexp/?p=212 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/06/10/the-role-of-a-chief-experience-officer/feed/ 0 What hospitals can learn from hospitality leaders http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/04/14/what-hospitals-can-learn-from-hospitality-leaders/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/04/14/what-hospitals-can-learn-from-hospitality-leaders/#comments Fri, 15 Apr 2011 01:58:28 +0000 Mary /learning-center/customerexp/?p=143 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/04/14/what-hospitals-can-learn-from-hospitality-leaders/feed/ 0 Five questions health plans should ask about their customers’ experiences http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/03/07/five-questions-health-plans-should-ask-about-their-customers%e2%80%99-experiences/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/03/07/five-questions-health-plans-should-ask-about-their-customers%e2%80%99-experiences/#comments Mon, 07 Mar 2011 20:56:02 +0000 Dan Prince /learning-center/customerexp/?p=127 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/03/07/five-questions-health-plans-should-ask-about-their-customers%e2%80%99-experiences/feed/ 0 Cleveland Clinic’s Chief Experience Officer on building patient loyalty http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/18/cleveland-clinics-chief-experience-officer-on-building-patient-loyalty/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/18/cleveland-clinics-chief-experience-officer-on-building-patient-loyalty/#comments Fri, 18 Feb 2011 13:05:43 +0000 Dan Prince /learning-center/customerexp/?p=109 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/18/cleveland-clinics-chief-experience-officer-on-building-patient-loyalty/feed/ 0 Cleveland Clinic’s CEO — Chief Experience Officer — on measuring and improving patient experience http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/15/cleveland-clinic%e2%80%99s-ceo/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/15/cleveland-clinic%e2%80%99s-ceo/#comments Tue, 15 Feb 2011 21:26:16 +0000 Dan Prince /learning-center/customerexp/?p=86 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2011/02/15/cleveland-clinic%e2%80%99s-ceo/feed/ 0 Patient Experience – Seriously?! http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/02/04/patient-experience-%e2%80%93-seriously/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/02/04/patient-experience-%e2%80%93-seriously/#comments Thu, 04 Feb 2010 20:01:02 +0000 Dan Prince /learning-center/customerexp/?p=36 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2010/02/04/patient-experience-%e2%80%93-seriously/feed/ 0 A Time to Over Serve! http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/05/05/a-time-to-over-serve/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/05/05/a-time-to-over-serve/#comments Tue, 05 May 2009 18:27:15 +0000 Dan Prince /learning-center/customerexp/?p=34 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/05/05/a-time-to-over-serve/feed/ 0 A Failing Grade in “Patient Experience” http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/03/31/a-failing-grade-in-patient-experience/ http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/03/31/a-failing-grade-in-patient-experience/#comments Tue, 31 Mar 2009 13:26:33 +0000 Dan Prince /learning-center/customerexp/?p=32 http://www.catalysthealthcareresearch.com/learning-center/customerexp/2009/03/31/a-failing-grade-in-patient-experience/feed/ 0