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“Dan Prince and his team have been our research partner for over fifteen years. An objective and credible resource, they have effectively tracked critical trends in people's perceptions about our brand.”


HCA TriStar Health System

Supplier - Satisfaction/Loyalty

Client:   National provider of hospital information systems

 Issue:   Measure and track satisfaction by hospital and system

Custom Research Design:   Custom-designed client satisfaction program incorporating relevant feedback from system users and c-level executives

Key Findings:      

Research ROI:   Company used results to measure and track level of client satisfaction, showcased key results in its sales efforts, and developed action plans around key issues needing attention.