client buzz

“Their ground-breaking research has helped us better understand public perception and generate national publicity.”


Healthways

Supplier - Satisfaction/Loyalty

Client:   National provider of hospital information systems

 Issue:   Measure and track satisfaction by hospital and system

Custom Research Design:   Custom-designed client satisfaction program incorporating relevant feedback from system users and c-level executives

Key Findings:      

Research ROI:   Company used results to measure and track level of client satisfaction, showcased key results in its sales efforts, and developed action plans around key issues needing attention.