client buzz

“I am very pleased with their ability to complete labor intensive research in a manner that fits our organizational goals and deadlines.”


Horizon Medical Center

615.297.6535

Hospital & Provider Case Studies: Satisfaction/Loyalty

Client:  Major Imaging Center

Issue:  Level of satisfaction of customers to improve service delivery model

Custom research design:  On-going customer satisfaction study.  Full-color, self-mailing customer response card given to customers following their visit.  Data and analysis distributed to company executives monthly.

Key Findings:  High levels of customer satisfaction and loyalty. 

Research ROI:  Monthly reports keep senior management highly informed enabling the team to address problem areas as they arise.